Mielikkix

Terms of ServiceVilkår for bruk

Last updated: · Version: terms-2026-09-25

These terms apply between Mielikkix AS (org. no. {{VERIFY: org. number}}, "Mielikkix", "we") and the business that creates an account ("Customer", "you"). By creating an account or using the service you accept these terms on behalf of your business, and confirm that you are 18 or older and allowed to bind it.

The short version

A plain-language summary of the most important points. It isn't part of the agreement: the full terms below apply.

  • Your data stays yours. You own the content you upload and the data your visitors create. We only process it to run the service for you, under our Data Processing Agreement.
  • AI can be wrong. Check what you teach it and how you use its answers.
  • People must know it's an AI. The chat widget and voice greeting say so by default. Don't hide or remove that, and disclose it anywhere else you use the AI (EU AI Act).
  • Pay in advance, cancel any time. Cancelling takes effect at the end of the paid period.
  • Leave with your data. Download everything, then delete your account from the dashboard. Deletion happens after a 30-day grace period.
  • Where data goes. The service is hosted by Hostinger, and AI processing uses providers in the USA. See Subprocessors.
  • Liability is limited. Normally to what you paid us in the last 12 months.
  • Norwegian law applies.

1. The service

Mielikkix provides an AI chat widget, AI agents (such as Voice Receptionist, Booking Assistant, Support Triage, Review & Reputation and SEO Audit) and a dashboard at app.mielikkix.ai. The features you can use depend on your plan. We may improve and change features, but we won't materially reduce a paid feature during a paid period without telling you in advance.

2. Your account

  • Give accurate information and keep your login details safe. You are responsible for activity on your account.
  • The service is for business use only and not for consumers.

3. Plans, prices and payment

Prices are shown on our pricing and agent pricing pages. Paid plans are billed in advance for each billing period {{VERIFY: billing terms, payment deadline, VAT}}. You can cancel at any time; cancellation takes effect at the end of the current period. Fees already paid are not refunded unless the law requires it.

4. Acceptable use

You must not use the service to:

  • break the law, including privacy, consumer protection and marketing laws;
  • send spam or unsolicited calls or messages;
  • present the AI as a human when asked, or hide that visitors are talking to an AI;
  • process special categories of personal data (such as health data) unless we have agreed to it in writing;
  • try to break, overload or reverse-engineer the service, or access other customers' data.

5. Your content and data

You keep all rights to the content you upload (FAQs, documents, products) and the data your end users generate. You give us permission to use it only to provide the service to you. When we process personal data about your end users, we act as your processor under our Data Processing Agreement, which is part of these terms. You are responsible for having a legal basis for that processing and for telling your end users about it, including in your own privacy and cookie notices.

6. AI output and transparency (EU AI Act)

AI-generated answers, drafts and analyses can be wrong. You are responsible for checking the knowledge you give the AI and for how you use its output. Review replies are only published after your approval.

Under the EU Artificial Intelligence Act (art. 50) and consumer protection law, people must be told when they are interacting with an AI system, unless that is obvious from the context. Mielikkix does this by default: the chat widget shows an "AI assistant" notice and the Voice Receptionist says so in its greeting. You agree to:

  • not hide, remove or contradict these notices, for example by instructing the AI to claim it is a person;
  • make the same disclosure anywhere else you deploy our AI, such as your own integrations via the API;
  • not use the service to deceive people about who or what they are dealing with; and
  • take responsibility, as the deployer, for AI-generated content you choose to publish (such as review replies or website copy).

7. Availability and support

We aim for high availability but don't guarantee uninterrupted service. We may carry out maintenance, and we will try to give notice beforehand. Support is available at post@mielikkix.no.

8. Liability

We are not liable for indirect or consequential loss, including lost profits, revenue or data. Our total liability in any 12-month period is limited to the fees you paid us in that period. These limits do not apply to gross negligence or wilful misconduct. {{VERIFY: liability cap wording with lawyer}}

9. Suspension and termination

We may suspend an account that seriously or repeatedly breaks these terms, or that puts the service or others at risk. Where we can, we'll warn you first. You can delete your account at any time in the dashboard (Chatbot Settings → Privacy & data) or by emailing post@mielikkix.no. Deletion takes effect after a 30-day grace period, during which you can cancel. We then delete your data as described in our Privacy Policy and the DPA.

10. Changes to these terms

We may change these terms. We'll notify you of material changes at least 30 days before they take effect. If you keep using the service after that, the new terms apply; if you don't accept them, you can cancel.

11. Governing law

These terms are governed by Norwegian law. Disputes go before the Norwegian courts, with {{VERIFY: Oslo tingrett}} as the agreed venue.